Cancellation, Return, and Refund Policy

for Hotel Palacete de Álamos & Spa del Palacete Apartahotel

hotel 4 estrellas
  • Website Access: Access to this website is the responsibility of the customer.
  • The reservation includes the services detailed according to the rate conditions stipulated on the page from which the reservation is requested or formalized. These specific conditions, along with the present general conditions, must be accepted by you before formalizing the reservation.
  • The customer has the right to withdraw and, therefore, cancel the purchase of the room with a Non-refundable rate or Gift voucher within 30 minutes after making it. To cancel your purchase, the customer can send an email to The refund of the paid amount will be made through the same payment method used, within a maximum period of 5 calendar days.
  • Promotions and offers will only be valid for the time they remain accessible to the service recipients.
  • Gift cards cannot be exchanged for money and are non-refundable.