• Website Access: Access to this website is the responsibility of the customer.
• The reservation includes the services detailed according to the rate conditions stipulated on the page from which the reservation is requested or formalized. These specific conditions, along with the present general conditions, must be accepted by you before formalizing the reservation.
• The customer has the right to withdraw and, therefore, cancel the purchase of the room with a Non-refundable rate or Gift voucher within 30 minutes after making it. To cancel your purchase, the customer can send an email to reservas@palacetedealamos.com. The refund of the paid amount will be made through the same payment method used, within a maximum period of 5 calendar days.
• Promotions and offers will only be valid for the time they remain accessible to the service recipients.
• Gift cards cannot be exchanged for money and are non-refundable.

INTERNAL POLICY: ENGLISH HOUSE RULES
PROPERTY DETAILS: Calle Álamos 20 – Tel: +34 952 21 54 10 – info@palacetedealamos.com
PUBLICATION DATE: 18/12/2024

1. National Identification Document: Guests are required to present a valid identification document upon check-in at the hotel.

2. Travelers’ Form: Every guest must present an identity card or passport upon admission. Once registered in our system, the guest will be given an admission document, which must be signed by the guest. This document includes the name, classification, and registration number of the hotel, the number or identification of the accommodation unit, the number of occupants, meal plan, check-in and check-out dates, and the accommodation price if the guest has booked directly with the hotel. Once signed, the admission document will be retained by the hotel and submitted to Webpol.

3. The owners of the establishment may deny access to, or expel from, the premises any guest who fails or has previously failed to comply with any of the following obligations (Articles 36.3 and 22 of the Tourism Law 13/2011):

• Follow the rules of coexistence and hygiene established for the proper use of the hotel’s various areas.
• Respect the internal regulations of the hotel.
• Respect the agreed check-out date, vacating the occupied unit by 12:00 p.m.
• Pay for contracted services at the time the invoice is presented or within the agreed deadline, with the presentation of a complaint not exempting the guest from payment.

4. Advance Payment Guarantee: The hotel may request an advance payment guarantee by any of the following methods: credit card, bank transfer, payment gateway, etc., for the services contracted, either for the full reservation amount or for any additional services.

5. Hotel Stay Period: The hotel stay period begins at 2:00 p.m. on the first day of the reserved period and ends at 12:00 p.m. on the scheduled check-out day. Without prior agreement, an extension beyond the contracted stay will not be permitted.

6. The stay of two guests in a double room booked as single occupancy will not be allowed. In such cases, the rate established for double occupancy will apply.

7. The housekeeping hours for the rooms are from 9:00 a.m. to 2:00 p.m. Towels provided in the room may only be used for personal hygiene.

8. Smoking is prohibited throughout the entire establishment, including the guest rooms.

9. Access is prohibited for guests accompanied by animals without the express authorization of the establishment, except for guests accompanied by guide dogs, in accordance with Law 5/1998 of November 23, regarding the use of guide dogs in Andalusia by persons with visual impairments.

10. For services of the establishment intended for both guests and the general public (e.g., the cafeteria), access and/or continued presence may be denied in the following cases:

a) When the maximum capacity of the facility has been reached.
b) When the establishment is past its closing hours.
c) When a person displays violent behavior, particularly if they act aggressively, provoke disturbances, create dangerous situations, or cause inconvenience to other guests, staff, or anyone within the hotel.
d) When a person does not meet basic hygiene standards.
e) When a person carries weapons or objects that could be used as weapons, except in accordance with applicable regulations for members of the Security Forces or private security personnel performing their duties.
f) When a person is consuming drugs, narcotics, or psychotropic substances, shows signs of having consumed them, or exhibits clear signs of intoxication. Expulsion will also apply to those causing intentional damage to the facilities, disturbances, noise, or any behavior that disrupts the peace and privacy of other guests.

11. In all of these cases, the hotel may seek the assistance of the competent Police Authorities.

RESTAURANT/BAR

12. The restaurant breakfast hours are from 8:00 a.m. to 11:00 a.m., and the cafeteria is open from 5:30 p.m. to 9:30 p.m.

13. Taking food out of the buffet restaurant is not allowed.

14. Access to the restaurant is not allowed in swimwear, and gentlemen are not permitted to enter wearing sleeveless shirts.

INFORMATION AND QUESTIONS

15. For any questions or concerns regarding the operation of the hotel, you may contact our reception staff, who will assist you and, if necessary, put you in touch with the appropriate person to resolve your issue. The Hotel Director is the highest authority responsible for the hotel.

INFORMATION ON THIRD-PARTY SERVICES

16. You may inquire at the reception desk about excursions, services, and experiences provided by companies not affiliated with the hotel operator.

17. This establishment is not responsible for services provided by companies not affiliated with the hotel operator.

TIPS AND SUGGESTIONS

• Watch and control your luggage. Do not leave it unattended.
• Keep your room door closed while inside.
• Close your room door and try opening it again to ensure it is properly locked, even if you are away for a short time.
• Immediately notify management of any unusual events, such as: suspicious individuals in the hallway, repeated phone calls from unidentified persons, unknown visitors at your door, or finding no one at the door when you go to open it.
• Protect your room key. Do not leave it unattended at the reception desk; always return it by hand when leaving the hotel. Never display your room key in public.
• If you forget or lose your key, only the reception staff is authorized to provide a new key to access your room.
• Do not be offended if reception asks you to identify yourself—it is for your safety.
• Never allow maintenance personnel to enter your room without having requested it or without authorization from hotel management.
• If you want your room to be serviced, hang the notice: “Please clean the room” on the outside of your door. If you do not wish to be disturbed, hang the notice: “Do not disturb.”
• Do not hang clothes on balconies.
• If you notice any damage or irregularities, contact reception immediately.
• Respect the quiet hours in guest room areas during nighttime and siesta periods, and generally avoid unnecessary noise.
• Please use the hotel facilities appropriately and respect the furniture and property.
• Please respect the operating hours of all hotel facilities.
• Your participation is appreciated in case any fire or evacuation drills are conducted during your stay.
• Some schedules may change depending on the time of year.